#RebootingRetail Macro Analysis: 1919–2019 R.I.P. Consumerism

1919–2019 R.I.P. Consumerism

It was a good run. Well, maybe not really, (as you will see and feel shortly after completing this chapter), but it was a BIG run nonetheless.

Maybe you have asked yourself how dozens of brands from Sears, Toys R Us, Vitamin World, True Religion, Gymboree, Payless, Gander Mountain, Radio Shack, The Limited, BCBG Max Azria, Aerosoles (source https://www.retaildive.com/news/retail-bankruptcies-2017/446086/) to name a few all filed Bankruptcy in 2017 and 2018 with hundreds of more brands shutting down several hundred stores.

Simultaneously to this retailer calamity, Amazon and Apple went over the trillion-dollar market cap mark thanks in part to a decade-long bull market with Dow Jones cracking 25,000 and employment at an all-time low. But, the underlying drivers of the consumer economy are cancerous and terminal, and preparing your enterprise for the coming shift and turbulence should be the utmost priority if you value survival.

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In Retail, DevOps is to Experience Like Carbon is to Steel

Every retail business that will survive and thrive in the next economy competes firmly and firstly in the realm of 'customer experience'. Rebooting your retail operation begins with understanding that the engine of your profitability is no longer being product-centric, but being customer-centric. This last thirty year shift has not been about e-tailers vs retailers, but rather product-centric vs customer-centric business design.

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The Supply Chain Is Becoming A Supply Web Of Blockchains

There are virtually no institutions or industries that aren’t facing a mounting risk of major disruption because of digital transformation, blockchain, and infrastructure.

The last decade of rapid innovation in mobility and commerce, including the beta-launch of autonomous driving vehicles, detailed urban traffic models, and routing algorithms have connected the supply chain in new, and numerous, end-to-end solutions to route physical things where and when they are needed by the customer or end user.

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Building the Experience Marketing Framework v1.0

Working with an uber-intelligent colleague and having the creative process come to life with speed, efficiency and deliver powerful insights make me into a fiend for that productivity-high. I got the occasion to experience this reality with @TQ_AZ (Anthony Quiroz) as we set out to build a new business framework to better communicate how we optimize customer experience at our agency.

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The C-Suite’s Cheat Sheet to Optimizing Customer Experience

The steps in any successful journey begin with getting clear on where you are starting from, knowing where you want to go, getting clear on what you need to do to prepare for the trip, identifying your options for getting there, and acquiring a reliable map/framework to plan and execute.

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Final Digital Sense Book Cover Sneak Peak

It looks like we've arrived at our final book cover destination. Thanks to everyone who has left feedback on the previous book covers. Your feedback was crucial in how we viewed the cover. This is the result of the collective. So, thank you!

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#FBOMBS - Failure is Valuable Material

This gritty speech happened in a basement of a building FEMA was moving into after the Colorado Floods in 2013 during @DENSTARTUPWEEK to a room of a few dozen Entrepreneurs in the Founder Institute (@founding) accelerator. I have never been as openly authentic in how I explained these life events. 

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The Future of Thinking and Learning As Needed

Henry Ford was once ridiculed for not “knowing” a lot of data, and technical answers related to his automobiles, or historical trivia when asked and said something back to the effect of “I don’t fill my brain with useless trivia because I know exactly WHO(the expert) to call

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R.I.P. Information Age...Welcome to The Opportunity Age!

R.I.P. Information Age 1989-2013. By 2014 data from Morgan Stanley Research shows that mobile web users will finally surpass desktop/laptop web users and the implications are the end of monopolies for our attention, the ubiquity of engagement and the end of marketing and advertiser disruption. We officially evolve from the Information Age into what I am calling The Opportunity Age!

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Clear Distinctions: Mentor v. Board Advisor v. Board Director

Last night gave yet another chance to refine my approach to working with young and passionate entrepreneurs. I had an unfortunate and preventable misunderstanding with a young founder with a great idea whom I began a relationship with as a mentor/mentee close to 12 months ago.  

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